I am Cembra AI Assistant and I am happy to assist you with your questions about the security of our SMS services.
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How secure are SMS services?expand_more
SMS services can only be accessed via eService, which is protected by encryption technology and security certificates. Measures ensuring the best-possible protection of mobile devices (e.g. up-to-date anti-virus protection, firewalls, security updates) must be put in place by the eService user themselves.
Who is liable if my mobile phone is stolen and someone tampers with my SMS services?expand_more
The SMS services settings can only be amended in eService. Access to eService is protected by your personal password.
To deactivate SMS services, please call our Customer Service on +41 44 439 54 50 . We recommend that you do this immediately in the event that your mobile phone is stolen.
Cembra will not be liable if your mobile phone/smartphone is stolen, as your mobile device is outside of the bank's control. Please also note the provisions for using eService as well as the provisions for using electronic communications media.
