A SwatchPAY! is a Swatch you can pay with! The watch uses a virtual card, linked to your actual Cembra Money Bank credit card .
SwatchPAY! is a fast payment system, doesn't need batteries to work and is integrated into your Swatch in a water-resistant manner. It's easy to link a credit card to your watch and you can even manage more than one watch in your account in the SwatchPAY! App, making it easy to organise your expenses.
This is how easy it is to use SwatchPAY!
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Buy a SwatchPAY! Watch in the Swatch Store or online at www.swatch.com
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Download the SwatchPAY! app
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Activate your new SwatchPAY! Watch directly in the store or online
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You’re ready to pay with SwatchPAY!
Activate SwatchPAY!
To link your credit card to your SwatchPAY! Watch, visit one of the selected Swatch Stores and use an on-site SwatchPAY! Box, which is required for linking. Visit swatch.com to find out more about participating stores. It is also possible to activate your SwatchPAY! online at swatch.com with an Android smartphone.
Download the SwatchPAY! App
Simply download the SwatchPAY! app free of charge from the Apple App Store or Google Play. Then create an account and register your credit card.
FAQ about SwatchPAY!
What is a SwatchPAY! Watch? expand_more
A SwatchPAY! Watch is a Swatch you can pay with! The watch uses a virtual card, linked to your Cembra Money Bank credit card.
How much does the SwatchPAY! Watch cost in Switzerland? expand_more
The watches are available from CHF 80. The SwatchPAY! Watches are part of the "Gent", "New Gent" and "BIG BOLD" lines from Swatch and the cases have a diameter between 34 and 47 mm.
Is there a payment limit? What if I go over the payment limit? expand_more
In Switzerland the contactless payment limit without a PIN is restricted to CHF 80. To pay higher amounts, you must also enter the PIN code of your card on the card terminal.
Can I use SwatchPAY! abroad? expand_more
Yes, you can also use SwatchPAY! abroad.
How many cards can I link to each watch? expand_more
At the moment, only one card can be linked to each SwatchPAY! Watch.
Can I activate my SwatchPAY! Watch without an internet connection? expand_more
To create your account and link your credit card, you need an internet connection.
Is there any activation cost or fee from Swatch? expand_more
All you have to do is buy the watch; the rest is fast, easy and free.
Can I enter my details after I have left the Swatch Store? expand_more
You can activate SwatchPAY! by using the SwatchPAY! Box directly in the store. With an NFC-enabled Android smartphone, you can also activate at home.
How can I delete my SwatchPAY! data? expand_more
The app allows you to remove the link to your credit card, but some non-sensitive data will still be stored on your watch. To delete this completely, you should visit a Swatch Store first. With an NFC-enabled Android smartphone, you can also delete the data completely from home.
What is the SwatchPAY! Box? expand_more
The SwatchPAY! Box is the secure link that connects your SwatchPAY! Watch with your mobile device and uploads the virtual card. It's a BLE (Bluetooth Low Energy) and NFC (near field communication) reader.
Which devices can I use with the SwatchPAY! Box? expand_more
Mobile devices running Android 4.4 or iOS 12.3 or later
Is the SwatchPAY! Box really safe to use? expand_more
All data received by the SwatchPAY! Box is from the payment network TSP (token service provider) and is encrypted. With standard BLE encryption to protect all communication with your mobile device, you can feel safe using the SwatchPAY! Box. Swatch cannot read or use your data.
What is a "Secure Element"? expand_more
A Secure Element is a tamper-resistant chip capable of securing confidential and encrypted data such as credit card data, in accordance with the regulations and security requirements set forth by trusted authorities.
What should I do if I lose my watch or someone steals it? expand_more
Please contact our customer service at: +41 44 439 40 20. In addition, you should suspend the virtual card in the SwatchPAY! App. Go to "My SwatchPAY!", select your card and press the "Suspend" button. You can also delete your virtual card and token. Once the virtual card is suspended or deleted through the app, the watch can no longer be used to pay.
I've lost my credit card. What do I have to do? expand_more
Please contact our customer service at: +41 44 439 40 20 . In addition, you should suspend the virtual card in the SwatchPAY! App. Go to "My SwatchPAY!", select your card and press the "Suspend" button.
Something is wrong with my watch. Can I send it for repair? expand_more
To repair your watch, please head to a Swatch store. Before the Swatch specialists can fix your watch, you must suspend or remove the payment function. You will in addition have to sign a document in the Swatch store that confirms that you've suspended the virtual payment card before handing the watch in for repair.
