Your question Simply Cembra

CardProtect

Why do I need CardProtect? What are the benefits? expand_more

A great number of purses and handbags get lost in Switzerland or are stolen. Theft and loss of personal items and documents are also frequent abroad. These incidents do not only bring about stressful and demanding tasks for the owners, but may also have financial consequences. Indeed, replacing credit and/or bank cards, an ID, a driving license and passport can cost more than CHF 200.
With CardProtect both the replacement costs of your personal documents and the blocking of your credit cards are insured.
The most important benefit:
In the event of loss, CardProtect saves you from making numerous tedious calls to your banking institutions or other card issuers. We will take care of this for you immediately!

I have a household insurance. Do I still need CardProtect? expand_more

Yes, you do. If you have a household insurance, the insurer normally covers you for stolen objects in the event of burglary or attack. However, what about the most frequent case - losing things? Also, very often the expenses which are to be reimbursed are under the excess amount, typically amounting towards CHF 200. In addition, CardProtect provides a further crucial benefit: Just call and CardProtect can have your lost/stolen cards (also SIM cards!) blocked and makes important personal data, such as your ID number, available to you in an emergency.

In an emergency, can I call at any time of day or night? Does the number also work from abroad? expand_more

No matter when and where the theft or loss happens, we are available any time. The emergency hotline is operated around the clock during 365 days. If calling from abroad, just select the emergency telephone number, dialling, however, the country code for Switzerland (0041 and/or +41) instead of the area code 0.

In practice: How exactly does the blocking work? expand_more

Due to our contacts with banks and card issuers, we are able to have your cards immediately blocked after your call. Subsequently, a confirmation is sent to you by email.

I had expenses when replacing the cards. How do I get my money back? expand_more

Your bank charges fees and costs for card blocking/replacement card, and you receive confirmation of the expenses. Please forward this confirmation, your new card data as well as your bank data, enabling us to reimburse your expenses by bank transfer and ensuring that the new cards are secured immediately.
Normally it can take up to two weeks between blocking the card and reimbursing the expenses. However, this also depends on how fast you are able to submit your documents.

Are all people living in the same household protected with family cover? expand_more

Yes, all of them.