Once you have completed the first stage of the online registration process, you will be requested to enter a code on the Cembra eService website. This code will be sent directly to your mobile phone via text message.

Once the text message code has been validated, an activation code will be sent to the email address that you specified. You will need to enter the activation code in the email on the Cembra eService website. Once you have entered the activation code correctly, the registration process will be complete and your account and eService access will be active.

The activation code is required to activate your account. Please keep this code and your password secret. You will receive the activation code via email. Please note that the activation code is only valid for 30 minutes and you will no longer be able to use it to activate your account once this time limit has expired. You can request a new activation code a maximum of twice if you have not received one by email. If you enter the activation code incorrectly three times, your account and eService access will be blocked.

Your account number is located in the top-left-hand corner of the first page of your monthly credit card bill. The account number is made up of 10 digits and starts with the number "6".

Once you have completed the online registration process and your account has been successfully activated. You will be notified by email when your new credit card bill is available to view online. Please note that you will continue to receive your credit card bill by post if you disable the electronic credit card bill option during registration.

Please check your spam filter or the spam mailbox of your email account. If you cannot find the email containing the activation code there, you can have the email sent to you again. Log into eService, and as soon as you receive the SMS code you will again be sent an activation code.

You can use your email address or a pseudonym as your username (we recommend using your email address). The username must consist of at least six characters and must not start with a number. Please note that usernames are case-sensitive.

The following characters are permitted for use in the username:

Letters a–z and A–Z, as well as numbers 0–9; special characters and accented letters are not permitted (e.g. # $ ()? or ä ö ü ç è é à).

Please create a password that meets the following criteria:

It must be at least eight characters and no more than 32 characters; it must contain at least one lower-case letter; it must contain at least one number; it must contain at least one special character, e.g. @ $ # ()?); accented letters are not permitted (e.g. ä ö ü ç è é à); the same character must not be repeated more than four times in succession.

For security reasons, a mobile phone is required to register for eService, therefore persons without mobile phones unfortunately cannot use eService.

Go to https://eservice.cembra.ch and click on the link "Forgotten your username?"; enter your email address here and confirm this by clicking "Continue"; you will then be sent an SMS code to your mobile phone. Please enter the code in the field and click "Submit"; your username will subsequently be sent to you via email.

For security reasons, we can no longer send you your old password; however, you can create a new password.

1. Enter your username and click "Forgotten your password?".

2. We will then send an email containing a temporary password to the email address you provided. Please note that for security reasons, this password is only valid for one hour.

3. Now enter the temporary password. You will now be prompted to create a new password with which you will be able to access the eService again (in combination with your username).

Please call customer service at the following telephone number. 044 439 40 23

You can find your bills in the "Accounts and cards" tab, in the "Statements" sub-category and under "Monthly". You can open and save each bill via the "Open" / "Download" buttons.